Singlewire Software incident
Scheduled tasks (Scheduled notifications and Phone gathering jobs) outage
Major Vendor's status page →
Resolved after 17 hours 56 minutes, affecting Android Push Notifications and iOS Push Notifications and 1 more, on December 4, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Android Push NotificationsiOS Push NotificationsEmail NotificationsPhone Call NotificationsSMS NotificationsWebEx Teams NotificationsMicrosoft TeamsOn-Premises Notifications
Update timeline
- identified Dec 04, 2024, 08:36 PM UTC
Tasks set up to run on a schedule, namely Scheduled Notifications and Phone Gathering jobs, are non-functional at this time. We've identified the issue and are preparing a fix.
- monitoring Dec 04, 2024, 10:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 05, 2024, 02:33 PM UTC
This incident has been resolved.
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