Singlewire Software experienced a major incident on October 5, 2026 affecting InformaCast for iOS, lasting 1d 15h. The incident has been resolved; the full update timeline is below.
Affected components
InformaCast for iOS
Update timeline
- identified Oct 05, 2026, 10:26 PM UTC
iOS users who start a Mobile Panic Button or choose a response that turns on location tracking are not having their location shared, and responders will not see them on the tracking map. A root cause has been identified and we plan to deploy a fix as soon as possible. We apologize for the disruption in service.
- monitoring Oct 06, 2026, 06:37 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 06, 2026, 06:37 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 07, 2026, 01:43 PM UTC
This incident has been resolved.