Resolved after 6 days, affecting SinePoint iPad App (iOS), on October 9, 2025.
A fix has been released and we are monitoring the results. Please upgrade to the latest version of SinePoint Pro if you are encountering this issue.
Affected components
Update timeline
- investigating Oct 09, 2025, 12:37 AM UTC
We are currently investigating an issue related to blacked-out visitor signatures visible on passes when viewed via the Sine dashboard. We believe this is related to a compatibility issue on Sinepoint Pro devices running iOS 26. Please do not update your devices to this version until this issue is resolved.
- identified Oct 09, 2025, 03:24 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 10, 2025, 12:38 AM UTC
A fix has been released and we are monitoring the results. Please upgrade to the latest version of SinePoint Pro if you are encountering this issue.
- resolved Oct 15, 2025, 01:32 AM UTC
This incident has been resolved.
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