Sine incident

Disruption with email services

Resolved after 23 hours 43 minutes, affecting Sendgrid Email Gateway, on July 29, 2026.

monitoring Jul 30, 2026, 07:11 AM UTC

We are continuing to monitor for any further issues.

Started
Jul 29, 2026, 07:30 AM UTC
Resolved
Jul 30, 2026, 07:14 AM UTC
Duration
23h 43m
Detected by Pingoru
Jul 29, 2026, 07:30 AM UTC

Affected components

Sendgrid Email Gateway

Update timeline

  1. identified Jul 29, 2026, 08:23 AM UTC

    We are currently experiencing issues with our upstream email provider. We are investigating the cause and will update as we have further information.

  2. identified Jul 29, 2026, 10:42 PM UTC

    We have identified the root cause and are continuing to work closely with our upstream email provider to resolve the issue. Please note that mobile push notifications are unaffected and continue to function as normal.

  3. identified Jul 29, 2026, 11:04 PM UTC

    We have identified the root cause and are continuing to work closely with our upstream email provider to resolve the issue. Please note that mobile push notifications are unaffected and continue to function as normal.

  4. monitoring Jul 30, 2026, 12:45 AM UTC

    The issue has been mitigated, and we are closely monitoring the situation as email sending functionality is restored.

  5. monitoring Jul 30, 2026, 07:11 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jul 30, 2026, 07:14 AM UTC

    We can confirm that email services are now fully operational.

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