Sine incident
Service Advisory: AWS Incident Impacting Downstream Services
Resolved after 2 hours 37 minutes, affecting Twillio SMS Gateway, on October 20, 2025.
The AWS incident has been mitigated, and affected services — including our SMS provider — are now recovering. We continue to monitor the situation closely to ensure full stability and will provide further updates if necessary.
Affected components
Update timeline
- investigating Oct 20, 2025, 09:32 AM UTC
We are currently observing an ongoing incident with AWS that is affecting multiple downstream services, including our SMS provider. Our team is actively monitoring the situation and will provide updates as more information becomes available.
- monitoring Oct 20, 2025, 09:33 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 12:10 PM UTC
The AWS incident has been mitigated, and affected services — including our SMS provider — are now recovering. We continue to monitor the situation closely to ensure full stability and will provide further updates if necessary.
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Amazon Web Services