Resolved after 15 hours 33 minutes, affecting Sine Mobile App (iOS) and Sine Mobile App (Android), on February 6, 2025.
The issue has been resolved. Both iOS and Android app users can successfully check out.
Affected components
Sine Mobile App (iOS)Sine Mobile App (Android)
Update timeline
- investigating Feb 06, 2025, 08:18 AM UTC
Some user's of the Sine Pro mobile app are unable to check out from their device. Our engineers are investigating to identify the root cause.
- identified Feb 06, 2025, 10:43 AM UTC
The issue has been identified as impacting sites with linked forms. A fix is in the process of being tested and rolled out.
- monitoring Feb 06, 2025, 12:46 PM UTC
We have deployed a fix and are monitoring the impact.
- resolved Feb 06, 2025, 11:51 PM UTC
The issue has been resolved. Both iOS and Android app users can successfully check out.
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