Resolved after 6 days 2 hours, affecting SinePoint iPad App (iOS), on July 15, 2025.
The SinePoint Pro update has been released. We will continue to monitor its impact on this issue.
Affected components
Update timeline
- investigating Jul 15, 2025, 03:52 AM UTC
We are currently investigating an issue related to displays that have automatically been disconnected. This seems to apply to displays that were using the legacy username and password based authentication method and were automatically updated to SinePoint Pro version 2.9.0. If you encounter this problem, please restart the SinePoint Pro app and follow the instructions in the link below to reconnect your display. Whilst this investigation is ongoing we have paused automatic updates to managed devices. https://sine.support/en/articles/5990514-connecting-an-ipad-display-using-the-quick-connect-method
- identified Jul 16, 2025, 02:52 AM UTC
We have identified the root cause of the issue and will be releasing an update to SinePoint Pro shortly.
- monitoring Jul 18, 2025, 03:07 AM UTC
The SinePoint Pro update has been released. We will continue to monitor its impact on this issue.
- resolved Jul 21, 2025, 06:22 AM UTC
This incident has been resolved.
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