Resolved after 45 minutes, affecting Web Portal, on July 31, 2026.
This incident has been resolved. Incident Start Time: 2026-07-31 10:36 UTC Incident End Time: 2026-07-31 12:27 UTC
Affected components
Web Portal
Update timeline
- investigating Jul 31, 2026, 12:06 PM UTC
We have identified an issue affecting multiple accounts where incoming SMS, MMS and WhatsApp messages are received successfully but are not appearing in the Inbox. Messages remain visible in Detailed Reports (Received/Inbound). Our team is actively investigating the issue.
- resolved Jul 31, 2026, 12:51 PM UTC
This incident has been resolved. Incident Start Time: 2026-07-31 10:36 UTC Incident End Time: 2026-07-31 12:27 UTC
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