Resolved after 4 hours 7 minutes, affecting API and Inbound Calling and 1 more, on July 15, 2026.
Elastic SIP Trunking service is now restored and we are monitoring. Services restored at approximately 15:10 UTC. We will continue to monitor and advise if any further issues are observed.
Affected components
Update timeline
- investigating Jul 15, 2026, 03:00 PM UTC
Sinch is currently investigating reports of call completion issues on the Elastic SIP Trunking Platform. Internal teams are actively engaged to resolve the issue. Updates will be provided as soon as possible. We appreciate your patience and apologize for any inconvenience.
- monitoring Jul 15, 2026, 03:31 PM UTC
Elastic SIP Trunking service is now restored and we are monitoring. Services restored at approximately 15:10 UTC. We will continue to monitor and advise if any further issues are observed.
- resolved Jul 15, 2026, 07:08 PM UTC
All services are confirmed restored and this incident is now resolved.
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