Sinch incident

DI SMS 365 (iSMS) | Operator Services | Potential delay in delivery of MO, MT and DR || MNOC-63975

Resolved after 31 minutes, affecting SMS 365 Operator RoW and SMS 365 Operator US and 1 more, on April 27, 2026.

investigating Apr 27, 2026, 01:00 PM UTC

Dear Clients, We are pleased to inform you that the issue with the isms platform has been resolved. We have monitored the results, and we confirm that the messages are processed without any delay. Incident Start Date & Time (GMT) :27th April 2026 11:55 GMT Incident End Date & Time (GMT) : 27th April 2026 12:40 GMT If you experience any issues during this Incident, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

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Started: Apr 27, 2026, 12:29 PM UTC
Resolved: Apr 27, 2026, 01:00 PM UTC
Duration: 31m
Detected by Pingoru: Apr 27, 2026, 12:29 PM UTC

Affected components

SMS 365 Operator RoWSMS 365 Operator USInternational SMS 365

Update timeline

investigating Apr 27, 2026, 12:29 PM UTC

Ticket Number :: MNOC-63975 Services:: DI SMS 365 (iSMS) Description :: Our internal monitoring systems have detected an issue that may be causing delays in the delivery of MO (Mobile Originated), MT (Mobile Terminated), and DLR (Delivery Report) traffic. We are currently investigating it with the highest priority. Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding. Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Incident Start Date & Time (GMT) : 27th April 2026 11:55 GMT If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
investigating Apr 27, 2026, 01:00 PM UTC

Dear Clients, We are pleased to inform you that the issue with the isms platform has been resolved. We have monitored the results, and we confirm that the messages are processed without any delay. Incident Start Date & Time (GMT) :27th April 2026 11:55 GMT Incident End Date & Time (GMT) : 27th April 2026 12:40 GMT If you experience any issues during this Incident, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
resolved Apr 27, 2026, 01:00 PM UTC

This incident has been resolved.

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