Sinch incident

Delivery Issue Claro - Colombia

Resolved after 19 hours 47 minutes, affecting SMS - LATAM, on June 1, 2026.

resolved Jun 02, 2026, 01:52 PM UTC

This incident has been resolved. Incident Start Time: 2026-06-01 17:37 UTC Incident End Time: 2026-06-02 01:30 UTC

Started
Jun 01, 2026, 06:04 PM UTC
Resolved
Jun 02, 2026, 01:52 PM UTC
Duration
19h 47m
Detected by Pingoru
Jun 01, 2026, 06:04 PM UTC

Affected components

SMS - LATAM

Update timeline

  1. investigating Jun 01, 2026, 06:04 PM UTC

    We are currently observing delivery issues in Claro - Colombia Incident Start Time: 2026-06-01 17:37 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Jun 01, 2026, 08:04 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 02, 2026, 04:52 AM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 02, 2026, 09:14 AM UTC

    We are continuing to investigate this issue.

  5. resolved Jun 02, 2026, 01:52 PM UTC

    This incident has been resolved. Incident Start Time: 2026-06-01 17:37 UTC Incident End Time: 2026-06-02 01:30 UTC

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