Resolved after 2 hours 34 minutes, affecting SMPP - EU and ENUM EU and 1 more, on April 22, 2026.
This incident has been resolved. Incident Start Time: 22-04-2026 20:12 UTC Incident End Time: 22-04-2026 22:30 UTC
Affected components
Update timeline
- investigating Apr 22, 2026, 10:30 PM UTC
We are currently experiencing a performance degradation issues on our EU3 endpoint. To minimize impact, clients are advised to temporarily connect to the designated redundant EU1 endpoint for the duration of this issue. Clients can connect to our EU1 SMSC with the below FQDNs. Alternative Endpoints: eu1.smpp.api.sinch.com eu1.httpsms.api.sinch.com eu1.httplookup.api.sinch.com Our teams are actively investigating and working to resolve the issue as quickly as possible. If you have any questions, please contact [email protected].
- monitoring Apr 22, 2026, 11:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 23, 2026, 01:04 AM UTC
This incident has been resolved. Incident Start Time: 22-04-2026 20:12 UTC Incident End Time: 22-04-2026 22:30 UTC
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