Sinch incident

Post-Incident Notification - Finland

Resolved on May 5, 2026.

resolved May 06, 2026, 02:48 PM UTC

We experienced an issue affecting outbound traffic towards Finland, where a filtering configuration caused a subset of traffic to be incorrectly overwritten and routed using another sender ID. The issue was identified and rectified, and services are now operating normally. Incident Start Time: 2026-05-05 19:00 UTC Incident End Time: 2026-05-06 16:00 UTC If you have any questions, please contact [email protected].

Started
May 05, 2026, 07:00 PM UTC
Resolved
May 05, 2026, 07:00 PM UTC
Duration
–
Detected by Pingoru
May 05, 2026, 07:00 PM UTC

Update timeline

  1. resolved May 06, 2026, 02:48 PM UTC

    We experienced an issue affecting outbound traffic towards Finland, where a filtering configuration caused a subset of traffic to be incorrectly overwritten and routed using another sender ID. The issue was identified and rectified, and services are now operating normally. Incident Start Time: 2026-05-05 19:00 UTC Incident End Time: 2026-05-06 16:00 UTC If you have any questions, please contact [email protected].

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