Resolved after 50 minutes, affecting Engage Classic (appengage.sinch.com), on April 1, 2026.
This incident has been resolved. Incident Start Time: 2026-04-01 09:36 UTC Incident End Time: 2026-04-01 11:06 UTC
Affected components
Update timeline
- investigating Apr 01, 2026, 10:55 AM UTC
We are currently experiencing a complete outage of the Sinch Engage Classic system. The service is not accessible at this time. Our teams are actively investigating the issue and working to restore functionality as quickly as possible. We will provide further updates as more information becomes available.
- monitoring Apr 01, 2026, 11:14 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 01, 2026, 11:46 AM UTC
This incident has been resolved. Incident Start Time: 2026-04-01 09:36 UTC Incident End Time: 2026-04-01 11:06 UTC
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