Resolved after 14 days 11 hours, affecting SMS - US - ShortCode, on March 24, 2026.
This incident has been resolved. Any future use of the test shortcode requires Compliance approval and completion of the updated agreement and terms.
Affected components
Update timeline
- investigating Mar 24, 2026, 05:01 PM UTC
Dear Client, We are currently investigating an issue affecting message delivery for US Test Short Code 10907. If you are experiencing impact, please be assured that our team is actively working to resolve the issue and restore normal service as quickly as possible. Incident Start Time: 2026-03-23 23:29 UTC Impact: Failed MT and MO messages associated with Short Code 10907 We will provide updates as additional information becomes available. If you have any questions, please contact our support team at [email protected] Sincerely, Sinch Support Team
- investigating Mar 24, 2026, 09:58 PM UTC
We are continuing to investigate this issue.
- investigating Mar 25, 2026, 12:33 AM UTC
We are continuing to investigate this issue.
- investigating Mar 25, 2026, 05:11 AM UTC
We are continuing to investigate this issue.
- investigating Mar 25, 2026, 02:10 PM UTC
We are continuing to investigate this issue.
- investigating Mar 26, 2026, 05:35 PM UTC
We are continuing to investigate this issue.
- investigating Mar 27, 2026, 06:27 PM UTC
We are continuing to investigate this issue.
- investigating Mar 28, 2026, 07:02 PM UTC
We are continuing to investigate this issue.
- investigating Mar 29, 2026, 08:19 PM UTC
We are continuing to investigate this issue.
- investigating Mar 31, 2026, 05:38 AM UTC
We are continuing to investigate this issue.
- investigating Apr 01, 2026, 06:46 AM UTC
We are continuing to investigate this issue.
- investigating Apr 02, 2026, 07:13 AM UTC
We are continuing to investigate this issue.
- investigating Apr 03, 2026, 02:33 PM UTC
We are continuing to investigate this issue.
- investigating Apr 05, 2026, 09:20 AM UTC
We are continuing to investigate this issue.
- investigating Apr 06, 2026, 10:02 AM UTC
We are continuing to investigate this issue.
- resolved Apr 08, 2026, 04:37 AM UTC
This incident has been resolved. Any future use of the test shortcode requires Compliance approval and completion of the updated agreement and terms.
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