Resolved after 2 hours 2 minutes, affecting Engage Classic (appengage.sinch.com), on April 15, 2026.
This incident has been resolved. Incident Start Time: 2026-04-15 10:10 UTC Incident End Time: 2026-04-15 12:55 UTC
Affected components
Update timeline
- investigating Apr 15, 2026, 10:57 AM UTC
We are currently investigating an issue with creating message templates in Sinch Engage Legacy. Incident Start Time: 2026-04-15 10:10 UTC Impact: Clients may experience errors when attempting to create new message templates via the “Create a template” option. This issue is affecting multiple accounts and preventing template creation. We will provide further updates as more information becomes available.
- identified Apr 15, 2026, 12:15 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 15, 2026, 01:00 PM UTC
This incident has been resolved. Incident Start Time: 2026-04-15 10:10 UTC Incident End Time: 2026-04-15 12:55 UTC
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