Sinch incident
Service Disruption - Sinch Engage - Social Campaigns Creation Failure
Resolved after 7 hours 52 minutes, affecting Web Portal, on April 17, 2026.
This incident has been resolved. Incident Start Time: 2026-04-17 08:00 UTC Incident End Time: 2026-04-17 12:20 UTC
Affected components
Update timeline
- investigating Apr 17, 2026, 09:30 AM UTC
We are currently investigating an issue affecting Sinch Engage Social Campaigns where users may be unable to create new campaigns from the Social Messaging - All Campaigns section. Impact: Clicking the Create button may result in no action, and campaign creation is currently impacted. We will provide further updates as more information becomes available.
- investigating Apr 17, 2026, 11:08 AM UTC
We are continuing to investigate this issue.
- monitoring Apr 17, 2026, 12:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 17, 2026, 05:22 PM UTC
This incident has been resolved. Incident Start Time: 2026-04-17 08:00 UTC Incident End Time: 2026-04-17 12:20 UTC
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