Resolved after 1 day 3 hours, affecting Campaigns API (France 🇫🇷) and Campaigns API (Europe 🇪🇺) and 1 more, on April 20, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Campaigns API (France 🇫🇷)Campaigns API (Europe 🇪🇺)Campaigns API (North America 🇺🇸 / 🇨🇦)
Update timeline
- investigating Apr 20, 2026, 10:03 AM UTC
Sending WhatsApps messages through API is not working since we do not provide requirement fields to identify WhatsApps Template.
- investigating Apr 20, 2026, 10:08 AM UTC
WhatsApps sendings through web application is working.
- identified Apr 20, 2026, 01:44 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 21, 2026, 09:49 AM UTC
We are continuing to work ona fix to this issue, it'll be deployed this afternoon.
- monitoring Apr 21, 2026, 01:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 21, 2026, 01:50 PM UTC
This incident has been resolved.
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