Sinch incident

Delivery Issue Belgium - Proximus

Resolved after 3 hours 18 minutes, affecting SMS - EMEA, on September 27, 2026.

resolved Sep 28, 2026, 02:08 AM UTC

This incident has been resolved. Incident Start Time: 2026-09-27 22:01 UTC Incident End Time: 2026-09-28 02:00 UTC

Started
Sep 27, 2026, 10:49 PM UTC
Resolved
Sep 28, 2026, 02:08 AM UTC
Duration
3h 18m
Detected by Pingoru
Sep 27, 2026, 10:49 PM UTC

Affected components

SMS - EMEA

Update timeline

  1. investigating Sep 27, 2026, 10:49 PM UTC

    We are currently observing delivery issues in Belgium - Proximus Incident Start Time: 2026-09-27 22:01 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. identified Sep 27, 2026, 11:51 PM UTC

    The carrier has confirmed a degradation on their end, and they are currently working on resolving the issue. As soon as we have any updates, they will be shared accordingly.

  3. monitoring Sep 28, 2026, 01:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 28, 2026, 02:08 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-27 22:01 UTC Incident End Time: 2026-09-28 02:00 UTC

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