Sinch incident

Customer Support - Ticketing System

Resolved after 54 minutes, affecting Customer Support, on September 25, 2026.

resolved Sep 25, 2026, 04:26 PM UTC

This incident has been resolved. Incident Start Time : 2026-09-25 14:46 UTC Incident End Time : 2026-09-25 16:03 UTC

Started
Sep 25, 2026, 03:31 PM UTC
Resolved
Sep 25, 2026, 04:26 PM UTC
Duration
54m
Detected by Pingoru
Sep 25, 2026, 03:31 PM UTC

Affected components

Customer Support

Update timeline

  1. investigating Sep 25, 2026, 03:31 PM UTC

    We are currently experiencing an issue with our ticketing system related to the following emails: [email protected] Impact: Customers may experience delayed responses from support. Incident Start Time : 2026-09-25 14:46 UTC As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.

  2. resolved Sep 25, 2026, 04:26 PM UTC

    This incident has been resolved. Incident Start Time : 2026-09-25 14:46 UTC Incident End Time : 2026-09-25 16:03 UTC

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