Sinch incident

Delivery Issue Brazil - Claro

Resolved after 2 hours 53 minutes, affecting SMS - LATAM, on September 25, 2026.

resolved Sep 25, 2026, 06:29 AM UTC

This incident has been resolved. Incident Start Time: 2026-09-25 03:27 UTC Incident End Time: 2026-09-25 06:13 UTC

Started
Sep 25, 2026, 03:35 AM UTC
Resolved
Sep 25, 2026, 06:29 AM UTC
Duration
2h 53m
Detected by Pingoru
Sep 25, 2026, 03:35 AM UTC

Affected components

SMS - LATAM

Update timeline

  1. investigating Sep 25, 2026, 03:35 AM UTC

    We are currently observing delivery issues in Brazil - Claro Incident Start Time: 2026-09-25 03:27 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. identified Sep 25, 2026, 04:37 AM UTC

    The carrier has confirmed a degradation on their end, and they are currently working on resolving the issue. As soon as we have any updates, they will be shared accordingly.

  3. resolved Sep 25, 2026, 06:29 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-25 03:27 UTC Incident End Time: 2026-09-25 06:13 UTC

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