Sinch incident

Delivery Issue Venezuela - Digitel

Resolved after 11 hours 15 minutes, affecting SMS - LATAM, on September 23, 2026.

resolved Sep 23, 2026, 01:09 PM UTC

This incident has been resolved. Incident Start Time: 2026-09-23 00:44 UTC Incident End Time: 2026-09-23 11:50 UTC

Started
Sep 23, 2026, 01:53 AM UTC
Resolved
Sep 23, 2026, 01:09 PM UTC
Duration
11h 15m
Detected by Pingoru
Sep 23, 2026, 01:53 AM UTC

Affected components

SMS - LATAM

Update timeline

  1. investigating Sep 23, 2026, 01:53 AM UTC

    We are currently observing delivery issues in Venezuela - Digitel. Incident Start Time: 2026-09-23 00:44 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Sep 23, 2026, 03:03 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 23, 2026, 07:04 AM UTC

    We are continuing to investigate this issue.

  4. resolved Sep 23, 2026, 01:09 PM UTC

    This incident has been resolved. Incident Start Time: 2026-09-23 00:44 UTC Incident End Time: 2026-09-23 11:50 UTC

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