Sinch incident

Delivery issues Guatemala - Tigo

Resolved after 4 hours 4 minutes, affecting SMS - LATAM, on May 4, 2026.

resolved May 04, 2026, 06:11 AM UTC

This issue has been resolved. Incident Start Time: 2026-05-04 01:32 UTC Incident End Time: 2026-05-04 06:01 UTC

Started
May 04, 2026, 02:06 AM UTC
Resolved
May 04, 2026, 06:11 AM UTC
Duration
4h 4m
Detected by Pingoru
May 04, 2026, 02:06 AM UTC

Affected components

SMS - LATAM

Update timeline

  1. investigating May 04, 2026, 02:06 AM UTC

    We are currently observing delivery issues in Guatemala - Tigo Incident Start Time: 2026-05-04 01:32 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating May 04, 2026, 03:37 AM UTC

    We are continuing to investigate this issue.

  3. resolved May 04, 2026, 06:11 AM UTC

    This issue has been resolved. Incident Start Time: 2026-05-04 01:32 UTC Incident End Time: 2026-05-04 06:01 UTC

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