Sinch incident

Delivery Issue - Bouygues Telecom - France

Resolved after 9 hours 3 minutes, affecting SMS - EMEA, on September 12, 2026.

resolved Sep 13, 2026, 04:56 AM UTC

This incident has been resolved. Incident Start Time: 2026-09-12 19:34 UTC Incident End Time: 2026-09-13 01:52 UTC

Started
Sep 12, 2026, 07:53 PM UTC
Resolved
Sep 13, 2026, 04:56 AM UTC
Duration
9h 3m
Detected by Pingoru
Sep 12, 2026, 07:53 PM UTC

Affected components

SMS - EMEA

Update timeline

  1. investigating Sep 12, 2026, 07:53 PM UTC

    We are currently observing delivery issues in Bouygues Telecom - France. Incident Start Time: 2026-09-12 19:34 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts. We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Sep 12, 2026, 09:50 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 13, 2026, 02:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 13, 2026, 04:56 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-12 19:34 UTC Incident End Time: 2026-09-13 01:52 UTC

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