Resolved after 2 hours 58 minutes, affecting WhatsApp, on September 4, 2026.
This incident has been resolved. Incident Start Time: 2026-09-03 20:00 UTC Incident End Time: 2026-09-04 04:04 UTC
Affected components
Update timeline
- investigating Sep 04, 2026, 02:07 AM UTC
We are experiencing a service degradation impacting the Conversation API WhatsApp Message Delivery in the BR region. Impact: Clients may experience no delivery on WhatsApp Incident Start Time: 2026-09-03 20:00 UTC We are actively investigating and will provide further updates as more information becomes available.
- monitoring Sep 04, 2026, 04:33 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 04, 2026, 05:05 AM UTC
This incident has been resolved. Incident Start Time: 2026-09-03 20:00 UTC Incident End Time: 2026-09-04 04:04 UTC
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