SimpleVoIP incident
Connectivity issue in US-Central region affecting call quality
Resolved after 9 hours 3 minutes, affecting Core Voice Services, on January 27, 2026.
CloudFlare has resolved the upstream issue, so we have moved normal traffic back to US-Central. Please reach out to our Support team if you are experiencing any service issues.
Affected components
Update timeline
- identified Jan 27, 2026, 08:44 PM UTC
We are experiencing degraded voice quality and one-way audio issues in the US-Central region due to a CloudFlare issue impacting Chicago. Our engineers have routed traffic to our US-East and US-West datacenters to minimize the impact.
- monitoring Jan 27, 2026, 09:03 PM UTC
Most devices have now moved to unaffected zones, so there should be no additional impact at this time. We'll keep an eye on CloudFlare's Status Page (https://www.cloudflarestatus.com/) to determine when it's safe to return the US-Central traffic to its default route.
- resolved Jan 28, 2026, 05:47 AM UTC
CloudFlare has resolved the upstream issue, so we have moved normal traffic back to US-Central. Please reach out to our Support team if you are experiencing any service issues.
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