Administration Portal

Update timeline

1. investigating Oct 26, 2026, 03:57 PM UTC

   We are investigating reports of issues with our Administration portal located at http://portal.simplevoip.us. We will provide updates as soon as we have identified the cause and impact of this event.

2. investigating Oct 26, 2026, 04:07 PM UTC

   We are continuing to investigate this issue.

3. investigating Oct 26, 2026, 04:10 PM UTC

   We are currently investigating reported issues affecting Call Center functionality. We have implemented a routing change as a potential mitigation and are monitoring its effectiveness while continuing to investigate the underlying cause. We will provide further updates as more information becomes available.

4. monitoring Oct 26, 2026, 04:19 PM UTC

   We have taken multiple steps to mitigate the reported Call Center issues and are actively monitoring system performance. Our team continues to investigate and address any remaining issues while working to ensure sustained stability. We will provide further updates as we continue to monitor.

5. identified Oct 26, 2026, 04:42 PM UTC

   Call Center service has been largely restored following our recent routing changes. We are continuing to investigate reports of intermittent instability and are actively monitoring service performance. We will provide additional updates as our investigation progresses.

6. identified Oct 26, 2026, 04:56 PM UTC

   We are currently working to apply a fix for the ongoing Call Center instability. This process involves rolling server restarts, which are not expected to impact phone service or call routing. We continue to monitor service performance closely and will provide further updates as we progress.

7. monitoring Oct 26, 2026, 05:24 PM UTC

   The patch has been successfully applied, and we have moved into monitoring. We are continuing to keep a close eye on Call Center service to ensure stability. Customers who continue to experience issues with Call Center functionality are encouraged to contact our support team.

8. resolved Oct 26, 2026, 10:18 PM UTC

   Following the successful application of our patch and subsequent service restarts, Call Center services have remained stable with no further issues observed. We will continue routine monitoring and are marking this incident as resolved.