Simetrik incident

Login disruptions

Resolved after 1 hour 4 minutes, affecting Accounting Translator WEB application, on September 18, 2025.

resolved Sep 18, 2025, 09:56 PM UTC

The login service is stable. The provider has confirmed the implementation and successful completion of the fix. All authentication processes are operating normally.

Started
Sep 18, 2025, 08:52 PM UTC
Resolved
Sep 18, 2025, 09:56 PM UTC
Duration
1h 4m
Detected by Pingoru
Sep 18, 2025, 08:52 PM UTC

Affected components

Accounting Translator WEB application

Update timeline

  1. identified Sep 18, 2025, 08:52 PM UTC

    We are currently experiencing login disruptions due to ongoing outages in third-party platforms (Auth0 and Cloudflare). This issue is affecting the authentication process on our platform. We are actively monitoring the situation and will provide updates as they become available.

  2. monitoring Sep 18, 2025, 09:17 PM UTC

    The login service has started to recover, and users should now be able to authenticate successfully. We are closely monitoring the situation to ensure full stability and will provide further updates if necessary.

  3. resolved Sep 18, 2025, 09:56 PM UTC

    The login service is stable. The provider has confirmed the implementation and successful completion of the fix. All authentication processes are operating normally.

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