Simetrik Outage History

Started Oct 21, 2026, 08:15 PM UTC· resolved Oct 22, 2026, 04:06 AM UTC

1. investigating Oct 21, 2026, 08:15 PM UTC

   Service outage detected with Universal Reconciliator API service in IRELAND

2. resolved Oct 22, 2026, 04:06 AM UTC

   This incident has been resolved.

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Started Jul 31, 2026, 01:47 PM UTC· resolved Jul 31, 2026, 09:08 PM UTC

1. identified Jul 31, 2026, 01:47 PM UTC

   Earlier today, some customers may have experienced difficulties uploading files to the platform. Files could remain in the “Reading” status, experience processing delays, or display messages related to structural differences, even when the format matched the original source. The issue causing this behavior has been resolved. We are currently carrying out remediation actions to identify and reprocess any files that may have been affected. We will continue monitoring service stability and the progress of the remediation process.

2. monitoring Jul 31, 2026, 03:59 PM UTC

   All remediation jobs for the affected customers have now been submitted. Our team is currently monitoring the remediation process to confirm that all impacted files are processed successfully.

3. monitoring Jul 31, 2026, 05:14 PM UTC

   The file upload service is operating normally and remains stable. Our team continues to monitor the remediation process and verify the successful processing of the affected files.

4. resolved Jul 31, 2026, 09:08 PM UTC

   The file upload service remains stable and is operating normally. We have confirmed that all impacted files were successfully uploaded. We will continue monitoring the service to ensure its ongoing stability. A detailed Root Cause Analysis will be published in our Help Center.

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Started Jul 24, 2026, 02:30 PM UTC· resolved Jul 25, 2026, 01:40 AM UTC

1. investigating Jul 24, 2026, 02:30 PM UTC

   We are currently investigating an issue affecting file uploads to data sources. Some customers may experience failures when uploading files. Our Engineering team is aware of the situation and is actively working with the highest priority to identify the root cause and restore normal service as quickly as possible. We will provide further updates as soon as more information becomes available.

2. identified Jul 24, 2026, 03:26 PM UTC

   We have implemented a fix that has restored the file upload service to normal operation. Our team is now working to identify the uploads that failed during the affected period and process them to ensure they are completed successfully. We will continue to provide updates as progress is made.

3. identified Jul 24, 2026, 04:37 PM UTC

   The file upload service remains stable and is operating normally. Our team is currently processing the file uploads that were impacted during the incident to ensure they are completed successfully. We will continue monitoring the service and provide another update once this work has been completed.

4. identified Jul 24, 2026, 05:50 PM UTC

   The service continues to operate normally. Our team is making steady progress processing the file uploads that were impacted during the incident. We are continuing this effort to ensure all affected uploads are completed successfully. We will provide another update once this process has been completed.

5. identified Jul 24, 2026, 07:42 PM UTC

   The majority of the file uploads impacted during the incident have now been successfully reprocessed. Our team is currently validating the remaining uploads to ensure all affected files have been processed correctly. We will provide a final update once the validation has been completed.

6. identified Jul 24, 2026, 08:49 PM UTC

   We identified that a subset of file uploads was still affected by the issue under specific conditions. An additional fix has now been deployed, fully resolving the underlying problem. Our team is currently identifying any remaining file uploads that were impacted so they can be reprocessed successfully. We will provide a final update once all affected uploads have been processed and validated.

7. monitoring Jul 24, 2026, 10:17 PM UTC

   The service continues to operate normally, and we are actively monitoring its stability following the deployment of the latest fix. At the same time, our team is working to identify and reprocess any file uploads that were impacted during the incident to ensure all pending uploads are completed successfully. We will provide a final update once this work has been completed and the validation process has concluded.

8. monitoring Jul 25, 2026, 12:10 AM UTC

   The service remains stable, and we can confirm that file uploads are operating normally. The vast majority of the file uploads impacted during the incident have now been successfully processed. Our team continues to monitor these uploads to ensure they are completed successfully and that the service remains stable. We will provide a final update once all validation activities have been completed.

9. resolved Jul 25, 2026, 01:40 AM UTC

   The incident has been fully resolved. The affected file uploads have been successfully reprocessed, and the service has remained stable following continuous monitoring. All impacted uploads have now been completed successfully. We appreciate your patience and understanding throughout this incident. A detailed Root Cause Analysis (RCA) will be published in our Help Center in the coming days, providing additional information about the cause of the incident and the corrective actions taken.

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Started Jul 23, 2026, 04:30 PM UTC· resolved Jul 23, 2026, 05:49 PM UTC

1. identified Jul 23, 2026, 04:30 PM UTC

   We are currently experiencing a service degradation affecting access to dashboards. Some customers may experience intermittent issues when opening their dashboards, including dashboards remaining in a loading state or failing to display results. Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible. We apologize for the inconvenience and will provide further updates as more information becomes available.

2. monitoring Jul 23, 2026, 04:43 PM UTC

   A fix has been implemented, and the affected services have recovered. Dashboard access and functionality have been restored. We are currently monitoring the platform to ensure stability and confirm that the issue has been fully resolved.

3. resolved Jul 23, 2026, 05:49 PM UTC

   The incident has been resolved, and service has been fully restored. Following the deployment of the fix, we completed a monitoring period and confirmed the stability of the solution. Dashboard access and functionality are operating normally. We apologize for the inconvenience caused and appreciate your patience throughout this incident.

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Started Jul 15, 2026, 04:52 PM UTC· resolved Jul 15, 2026, 04:56 PM UTC

1. investigating Jul 15, 2026, 04:52 PM UTC

   Service outage detected with Universal Reconciliator API service in BRAZIL

2. resolved Jul 15, 2026, 04:56 PM UTC

   Service outage detected with Universal Reconciliator API service in BRAZIL

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Started May 26, 2026, 12:52 AM UTC· resolved May 26, 2026, 01:00 AM UTC

1. investigating May 26, 2026, 12:52 AM UTC

   Service outage detected with Authentication service in BRAZIL

2. resolved May 26, 2026, 01:00 AM UTC

   Service outage detected with Authentication service in BRAZIL

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Started Apr 08, 2026, 05:42 PM UTC· resolved Apr 08, 2026, 05:51 PM UTC

1. investigating Apr 08, 2026, 05:42 PM UTC

   Service outage detected with Authentication service in MEXICO

2. resolved Apr 08, 2026, 05:51 PM UTC

   Service outage detected with Authentication service in MEXICO

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Started Mar 30, 2026, 08:16 PM UTC· resolved Mar 30, 2026, 09:30 PM UTC

1. investigating Mar 30, 2026, 08:16 PM UTC

   We are currently investigating an issue affecting dashboard visual downloads. Our team is actively working on it, and we will provide more information on our status page shortly

2. monitoring Mar 30, 2026, 08:34 PM UTC

   Dashboard visual downloads have been restored. We are currently monitoring the service to ensure continued stability.

3. resolved Mar 30, 2026, 09:30 PM UTC

   We have completed our monitoring and verified that all systems are operating normally. The issue with dashboard visual downloads is officially resolved.

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Started Dec 16, 2025, 02:20 PM UTC· resolved Dec 16, 2025, 06:46 PM UTC

1. identified Dec 16, 2025, 02:20 PM UTC

   One of our infrastructure providers (Snowflake), has reported a service disruption impacting core platform functionality in the Asia Pacific (Mumbai) region, which is affecting our APAC tenant. As a result, customers may experience degraded performance, and potential delays or failures in background workloads and data ingestion processes. Snowflake has acknowledged the incident on their status page, confirmed the impact on customer workloads, and stated that their engineering teams are actively working on mitigation efforts. At this time, a definitive root cause has not been confirmed, and an estimated time for full recovery has not yet been provided. We are closely monitoring the situation and will continue to share updates as more information becomes available.

2. monitoring Dec 16, 2025, 04:04 PM UTC

   Snowflake has confirmed that the incident has been mitigated and service has been restored in the affected region. From our side, we have identified a small number of processes that require re-execution, which are currently being addressed. During the incident, customers may have experienced temporary slowness, but processes should now be operating normally. We will continue monitoring the platform throughout the day to ensure all executions complete successfully and that no further issues arise.

3. resolved Dec 16, 2025, 06:46 PM UTC

   The incident affecting the APAC tenant has remained resolved, and the service continues to operate normally. Following a period of monitoring, we have confirmed that the platform is stable and operating as expected, with no further issues observed. We appreciate your patience and understanding while this issue was being addressed.

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Started Nov 27, 2025, 09:14 PM UTC· resolved Nov 27, 2025, 09:24 PM UTC

1. investigating Nov 27, 2025, 09:14 PM UTC

   Service outage detected with Accounting Translator API service in GLOBAL

2. resolved Nov 27, 2025, 09:24 PM UTC

   Service outage detected with Accounting Translator API service in GLOBAL

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Started Oct 28, 2025, 03:51 PM UTC· resolved Oct 28, 2025, 11:14 PM UTC

1. identified Oct 28, 2025, 03:51 PM UTC

   Between 3:00 and 3:20 a.m. (GMT-5), the Pulsar service (used to communicate actions executed in the Reconciliation engine) experienced a temporary loss of connection. As a result, some processes were not completed as expected. We have identified the affected jobs and are working to complete the execution of any pending ones. The platform is currently fully operational and running normally. Should you need any assistance or clarification, please reach out to our support team.

2. identified Oct 28, 2025, 04:59 PM UTC

   We continue working on the execution of the affected jobs to ensure all processes are completed successfully. Our support channels remain open for any assistance or clarification you may need.

3. identified Oct 28, 2025, 07:16 PM UTC

   Progress continues on the execution of the affected jobs, and results are positive. We’ll share a new update once the situation is fully mitigated.

4. resolved Oct 28, 2025, 11:14 PM UTC

   The incident has been successfully mitigated, and Simetrik’s platform remains stable and fully operational. All affected jobs have been processed, and the overall behavior of related components remains within normal parameters. We’ll continue to monitor the platform closely to ensure consistent performance and stability. If any additional situation requires follow-up, the corresponding users will be contacted directly through our support channels.

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Started Oct 23, 2025, 01:14 PM UTC· resolved Oct 23, 2025, 01:16 PM UTC

1. investigating Oct 23, 2025, 01:14 PM UTC

   Service outage detected with Download service in GLOBAL

2. resolved Oct 23, 2025, 01:16 PM UTC

   Service outage detected with Download service in GLOBAL

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Started Oct 20, 2025, 01:28 PM UTC· resolved Oct 21, 2025, 05:12 AM UTC

1. identified Oct 20, 2025, 01:28 PM UTC

   We are currently experiencing intermittent issues in the platform, caused by a partial outage affecting our infrastructure provider, Snowflake. Our team is actively monitoring the situation and will provide updates as soon as more information becomes available.

2. identified Oct 20, 2025, 01:33 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Oct 20, 2025, 01:52 PM UTC

   Earlier today, Snowflake reported a partial outage in the region used by our application’s processes. We’re sharing their latest update for transparency: Snowflake status summary: An issue was identified with one of their external cloud providers. The provider has implemented a mitigation measure and is currently in the recovery process, which Snowflake is beginning to observe. However, services remain impacted due to task backlogs and capacity constraints. Our team remains active in Snowflake’s incident channel, evaluating alternative options to help restore service stability on our end.

4. identified Oct 20, 2025, 03:00 PM UTC

   Snowflake has reported early signs of improvement and continues to monitor the recovery progress of their third-party cloud provider. While their services gradually stabilize, our team is also monitoring the situation closely to assess any potential impact on Simetrik’s operations. We’ll share a new update as soon as Snowflake provides further information or confirms full recovery.

5. identified Oct 20, 2025, 04:03 PM UTC

   Snowflake has reported that their third-party cloud provider identified the source of the network connectivity issues and is currently implementing mitigation measures. Our team continues to monitor the situation closely to evaluate any potential impact on Simetrik’s operations. We will provide a new update as soon as Snowflake shares additional information or confirms full recovery.

6. monitoring Oct 20, 2025, 05:16 PM UTC

   Snowflake has reported that their third-party cloud provider continues to observe service health improvements following recent mitigation actions. While early signs of recovery are being reported, additional measures are being evaluated to address performance limitations currently impacting Snowflake’s services. Our team continues to monitor the situation closely and will share a new update as soon as more information becomes available.

7. monitoring Oct 20, 2025, 06:19 PM UTC

   Snowflake has reported that their third-party cloud provider continues to observe service health improvements following recent mitigation actions, with ongoing signs of recovery. In parallel, additional measures are being implemented to address performance limitations currently affecting Snowflake’s services. Our team continues to monitor the situation closely and will share a new update as soon as more information becomes available.

8. monitoring Oct 20, 2025, 07:25 PM UTC

   Snowflake has reported that their third-party cloud provider continues to observe service health recovery following recent mitigation efforts. Actions to address performance limitations affecting Snowflake’s services are still in progress, and Snowflake continues to monitor their effectiveness. Our team remains actively monitoring the situation and will provide a new update as soon as further information becomes available.

9. monitoring Oct 20, 2025, 08:34 PM UTC

   Snowflake has reported continued recovery in their third-party cloud provider’s service health, while actions to mitigate performance limitations remain ongoing. Their internal metrics are showing early signs of improvement, and Snowflake continues to monitor to ensure this positive trend persists. The Simetrik team remains closely attentive to the full restoration of Snowflake’s services in order to proceed with the stabilization of our platform and the execution of the impacted processes once normal operations are confirmed.

10. monitoring Oct 20, 2025, 10:31 PM UTC

    Snowflake has confirmed that their service health has fully recovered following the mitigation actions performed by their third-party cloud provider. They continue to monitor to ensure stability. With Snowflake’s services now restored, the Simetrik team is actively working on stabilizing our platform and resuming the execution of previously impacted processes. Please note that platform performance may be temporarily affected during this recovery phase as services are progressively restored to normal operation. We’ll continue monitoring closely to ensure all operations return to optimal performance levels.

11. monitoring Oct 21, 2025, 12:16 AM UTC

    Following the full recovery of Snowflake’s services, the Simetrik team is currently focused on stabilizing our platform. We are actively executing the backlog of tasks that were delayed during the recent outage to ensure all processes are successfully completed and system performance is fully restored. Some users may still experience temporary slowdowns while these recovery tasks are being processed. We will provide another update once the stabilization process is complete and all services are performing normally.

12. resolved Oct 21, 2025, 05:12 AM UTC

    The incident has been successfully mitigated, and Simetrik’s platform is currently stable. Most of the backlog tasks delayed during the outage have been executed, and the remaining processes are being verified to ensure full consistency. Our team will continue to actively monitor the platform to guarantee stability and optimal performance in the coming hours. Customers experiencing specific situations will be contacted directly through the established communication channels. We appreciate your patience and understanding throughout this event.

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Started Oct 15, 2025, 03:55 PM UTC· resolved Oct 15, 2025, 04:38 PM UTC

1. identified Oct 15, 2025, 03:55 PM UTC

   We are currently investigating an issue affecting the proper use of the platform. Our team is actively working to identify the root cause and restore full functionality as soon as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve this incident. Updates will be shared here as more information becomes available.

2. monitoring Oct 15, 2025, 04:10 PM UTC

   The issue affecting platform usage has been resolved, and all services have been restored. Our team continues to closely monitor the system to ensure stability and optimal performance. We appreciate your patience and understanding throughout this incident.

3. resolved Oct 15, 2025, 04:38 PM UTC

   The platform has remained stable, and all services are operating normally. This incident is now considered resolved. A detailed Root Cause Analysis (RCA) will be published soon through our Help Center. We appreciate your patience and understanding while our team worked to restore full functionality.

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Started Sep 18, 2025, 08:52 PM UTC· resolved Sep 18, 2025, 09:56 PM UTC

1. identified Sep 18, 2025, 08:52 PM UTC

   We are currently experiencing login disruptions due to ongoing outages in third-party platforms (Auth0 and Cloudflare). This issue is affecting the authentication process on our platform. We are actively monitoring the situation and will provide updates as they become available.

2. monitoring Sep 18, 2025, 09:17 PM UTC

   The login service has started to recover, and users should now be able to authenticate successfully. We are closely monitoring the situation to ensure full stability and will provide further updates if necessary.

3. resolved Sep 18, 2025, 09:56 PM UTC

   The login service is stable. The provider has confirmed the implementation and successful completion of the fix. All authentication processes are operating normally.

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Started May 21, 2025, 04:34 PM UTC· resolved May 21, 2025, 07:52 PM UTC

1. identified May 21, 2025, 04:34 PM UTC

   We have identified an issue affecting the use of bookmarked or pre-saved links created prior to the release of our most recent version (May 20, 2025). When attempting to access resources using these links, you may encounter an error message. This is due to recent changes in our platform’s routing structure. We understand that this may cause inconvenience and want to assure you that we are actively working to provide a solution as quickly as possible. Please note that all resources remain available and fully functional through the Resource Explorer. We are currently working on implementing automatic redirection from old links to their updated counterparts. We will keep you informed of any developments. Thank you for your understanding.

2. identified May 21, 2025, 05:55 PM UTC

   We continue to make progress toward resolving the issue affecting bookmarked or pre-saved links. The affected resources remain accessible through the Resource Explorer. We appreciate your patience and will share a new update as soon as the fix is deployed.

3. resolved May 21, 2025, 07:52 PM UTC

   The issue affecting access through bookmarked or pre-saved links has been successfully resolved. All outdated links should now redirect correctly. Thank you for your patience while we worked on this fix. The corresponding Root Cause Analysis (RCA) will be published shortly in our Help Center.

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Started Mar 19, 2025, 04:55 PM UTC· resolved Mar 20, 2025, 02:46 AM UTC

1. identified Mar 19, 2025, 04:55 PM UTC

   Greetings, We would like to inform you that our database provider, Snowflake, has reported an incident with their service, which may cause latency in the loading of information in spreadsheets and dashboards. At the moment, we are monitoring the situation and will continue to follow up with Snowflake. We will keep you updated on any developments. Thank you.

2. identified Mar 19, 2025, 05:31 PM UTC

   Our team is actively monitoring the latency issues, caused by the incident with our database provider, Snowflake. We are in close communication with Snowflake and awaiting further updates on their resolution process. We will provide another update as soon as we have more information. Thank you for your patience.

3. identified Mar 19, 2025, 05:43 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Mar 19, 2025, 05:56 PM UTC

   Snowflake continues to work on resolving the issue causing the reported latency. Our team remains in close contact with them, actively monitoring the situation to ensure a timely resolution.

5. identified Mar 19, 2025, 06:58 PM UTC

   Snowflake continues to implement multiple mitigation measures to remediate the impact, including increasing capacity and simultaneously rolling back the most recent software releases. Our team remains in close communication with Snowflake and is actively monitoring the situation to ensure a swift resolution.

6. monitoring Mar 19, 2025, 08:00 PM UTC

   Following additional mitigation efforts by Snowflake, service health is gradually recovering. Snowflake is continuing to implement optimizations and closely monitor the affected environments as the remaining cloud services layer clusters complete their recovery. Our team remains in close contact with Snowflake and will provide further updates as the situation evolves. Thank you for your continued patience.

7. monitoring Mar 19, 2025, 09:06 PM UTC

   Snowflake has confirmed that all clusters are reporting service health recovery following the implementation of mitigations for this issue. However, please note that recovery times may still vary across the affected infrastructure. Snowflake will continue to monitor the environment until they are confident all services are functioning properly. Our team remains in close contact with Snowflake and will provide further updates as needed. Thank you for your continued patience and understanding.

8. monitoring Mar 19, 2025, 10:08 PM UTC

   Snowflake has confirmed that their service has been fully restored and is now operating normally. At Simetrik, we are now focusing on executing pending processes that were impacted during the incident. We appreciate your patience as we work through these tasks.

9. resolved Mar 20, 2025, 02:46 AM UTC

   We have closely monitored the stability of Snowflake's service, and it is in fact fully restored. As a result, we are officially closing this incident. Moving forward, we will continue to review and monitor the performance of the impacted services within our tools to ensure ongoing stability and optimal functionality. Additionally, the Root Cause Analysis (RCA) for this incident will be published shortly in our Help Center for your reference. Thank you for your patience and understanding throughout this situation. If you have any further questions or concerns, please feel free to reach out to our team.

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Started Mar 11, 2025, 07:54 PM UTC· resolved Mar 11, 2025, 07:59 PM UTC

1. investigating Mar 11, 2025, 07:54 PM UTC

   We are currently investigating this issue.

2. resolved Mar 11, 2025, 07:59 PM UTC

   This incident has been resolved.

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Started Jan 14, 2025, 08:04 PM UTC· resolved Jan 14, 2025, 11:10 PM UTC

1. identified Jan 14, 2025, 08:04 PM UTC

   We are currently facing disruptions in certain functionalities of our tool. These include access to the templates service from the reconciler, downloads from the accounting translator and the data analysis module, as well as the visibility of the diagrams service. Our technical team is working diligently to restore these services to normal. We will keep you informed with updates on our progress.

2. monitoring Jan 14, 2025, 09:00 PM UTC

   The affected services have been successfully restored, and our team is actively monitoring the situation to ensure their proper functioning.

3. resolved Jan 14, 2025, 11:10 PM UTC

   After monitoring the previously affected services, we can confirm they have been fully stabilized. The RCA report will be made available through the Help Center shortly.

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Started Dec 20, 2024, 05:53 PM UTC· resolved Dec 23, 2024, 03:13 PM UTC

1. investigating Dec 20, 2024, 05:53 PM UTC

   Currently, some accounts are experiencing intermittency in the connection with Gmail, which has caused delays in the Gmail, Sheets, and Drive email integrations

2. investigating Dec 20, 2024, 08:46 PM UTC

   Our team continues to investigate the intermittency in the connection with Gmail affecting some accounts. As a mitigating action, we are periodically sending the information to ensure continuity in the email, Sheets, and Drive integrations while we work on resolving the issue.

3. monitoring Dec 21, 2024, 01:45 AM UTC

   After investigating the issue, it was determined that the problem was related to the assignment of credentials in Gmail. This issue has now been successfully resolved, and the email integrations with Gmail, Sheets, and Drive are functioning normally. We will continue to monitor the situation to ensure stable performance

4. resolved Dec 23, 2024, 03:13 PM UTC

   We are pleased to report that the issue related to credential assignment in Gmail has been fully resolved. Email integrations with Gmail, Sheets, and Drive are now functioning normally. Thank you for your patience and understanding.

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Started Dec 02, 2024, 04:07 PM UTC· resolved Dec 03, 2024, 12:29 PM UTC

1. investigating Dec 02, 2024, 04:07 PM UTC

   Greetings, Currently, some accounts are experiencing queuing in their processes due to loads generated through the integration service. Our support and technology team is working on speeding up these processes to minimize the impact observed. We will keep you informed through this channel.

2. monitoring Dec 02, 2024, 04:08 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Dec 02, 2024, 06:17 PM UTC

   We are continuing to monitor for any further issues.

4. monitoring Dec 02, 2024, 07:53 PM UTC

   Most of the pending load in the affected accounts has now been completed. We are continuing to monitor the behavior of the jobs triggered by the load itself.

5. monitoring Dec 02, 2024, 09:56 PM UTC

   We are currently monitoring the progress of the jobs triggered by the completed load. Relevant actions have been taken to minimize the duration of this process in the affected accounts.

6. resolved Dec 03, 2024, 12:29 PM UTC

   We hereby inform that pending jobs arising from the reported issue have been successfully completed, marking the resolution of this incident. The RCA report with the details of what occurred will soon be published in our help center.

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Started Nov 15, 2024, 05:05 PM UTC· resolved Nov 17, 2024, 01:49 AM UTC

1. investigating Nov 15, 2024, 05:05 PM UTC

   Our Universal Reconciliator is currently experiencing system slowness intermittently. This may impact users' ability to perform some tasks efficiently. Our engineers are investigating the cause and will implement the necessary solutions to restore optimal performance.

2. monitoring Nov 15, 2024, 08:12 PM UTC

   We are pleased to report that the tool's performance remains stable. We are continuing to actively monitor it to ensure its optimal functioning. We have determined that the issue originated with our database provider, with whom we are working to clarify the necessary details and determine the appropriate actions.

3. monitoring Nov 15, 2024, 10:37 PM UTC

   Our tech team continues to work closely with our database provider to ensure the stability of the tool. At the same time, we are maintaining active monitoring to ensure the tool's usability.

4. monitoring Nov 16, 2024, 01:07 AM UTC

   Our database provider is actively working to resolve the issue causing the intermittent latency. Meanwhile, our technology team continues to closely monitor the system's performance to ensure uninterrupted operations and minimize any potential impact.

5. resolved Nov 17, 2024, 01:49 AM UTC

   We have received confirmation from our database provider's technical team that the reported issue has been fully resolved at its root cause. Our internal team, which has been continuously monitoring to ensure operational continuity, has verified the normalization of the service provided by the supplier. The details of the incident will be shared in the RCA to be published in our Help Center.

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