SignalWire incident

Delayed or Missing Events in Logging UI

Resolved after 10 hours 38 minutes, affecting Website (Website), on June 10, 2026.

resolved Jun 10, 2026, 10:24 PM UTC

The issue affecting our logging pipeline has been resolved. Logs for calls and messages going forward are being ingested in real time. Backlogged entries from the affected window are still being processed and should appear shortly. We are monitoring progress closely.

Started
Jun 10, 2026, 11:46 AM UTC
Resolved
Jun 10, 2026, 10:24 PM UTC
Duration
10h 38m
Detected by Pingoru
Jun 10, 2026, 11:46 AM UTC

Affected components

Website (Website)

Update timeline

  1. investigating Jun 10, 2026, 11:46 AM UTC

    We have identified an issue affecting the delivery of event data to the logging UI. As a result, the logging screens may not display lifecycle events for calls (such as “ringing,” “answered,” and “ended”) or messaging. Call and messaging functionality is not impacted. Calls are connecting...

  2. resolved Jun 10, 2026, 10:24 PM UTC

    The issue affecting our logging pipeline has been resolved. Logs for calls and messages going forward are being ingested in real time. Backlogged entries from the affected window are still being processed and should appear shortly. We are monitoring progress closely.

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