Resolved after 1 hour 58 minutes, affecting APIs (APIs), on August 14, 2026.
The resolution has fully applied and the issue is resolved. US West is back to normal capacity and full functionality for outbound calling.
Affected components
Update timeline
- investigating Aug 14, 2026, 07:38 PM UTC
US West region nodes are experiencing high failure rates on outbound calls, including outbound fax and caller ID verification. Other regions are unaffected. SMS and MMS are unaffected in all regions. We have identified the cause and are restoring capacity.
- investigating Aug 14, 2026, 08:43 PM UTC
The issue has been identified, and resolution is in progress. Engineers are monitoring as updates roll out and services return to normal.
- resolved Aug 14, 2026, 09:37 PM UTC
The resolution has fully applied and the issue is resolved. US West is back to normal capacity and full functionality for outbound calling.
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