Resolved after 7 hours 17 minutes, affecting TrialPath, on January 15, 2026.
A fix for the issue has been deployed and tested, and normal application functionality has been restored. We will continue to monitor the application state with the fix in place.
Affected components
Update timeline
- investigating Jan 15, 2026, 05:45 PM UTC
Some users may experience a service outage with Finance. Our team is currently working to restore the service. We apologize for the inconvenience and will provide updates via the status page.
- identified Jan 15, 2026, 08:55 PM UTC
We have identified the source of the issue and are testing a fix. We thank you for your patience and will continue to provide updates via the status page
- monitoring Jan 15, 2026, 10:45 PM UTC
A fix for the issue has been deployed and tested, and normal application functionality has been restored. We will continue to monitor the application state with the fix in place.
- resolved Jan 16, 2026, 01:03 AM UTC
This incident has been resolved.
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