Signable incident

Identified - Document Signing - Unable to sign

Resolved after 26 minutes, affecting Web App and API and 1 more, on April 28, 2026.

monitoring Apr 28, 2026, 01:58 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Apr 28, 2026, 01:38 PM UTC
Resolved
Apr 28, 2026, 02:04 PM UTC
Duration
26m
Detected by Pingoru
Apr 28, 2026, 01:38 PM UTC

Affected components

Web AppAPISigning Page

Update timeline

  1. investigating Apr 28, 2026, 01:38 PM UTC

    We have identified a fix for the issues affecting document signing. We’re working to implement it and will let you know as soon as it is deployed.

  2. identified Apr 28, 2026, 01:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 28, 2026, 01:40 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Apr 28, 2026, 01:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 28, 2026, 02:04 PM UTC

    This incident has been resolved.

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