Signable Outage History
Signable is up right nowPingoru has recorded 52 incidents for Signable: 6 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 2 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 22 of 720 (3%) |
| October 2026 | 0 | 0 of 510 (0%) |
Incidents, newest first
Minor September 4, 2026 Identified - Email Delivery - Delayed sending 21h 28m Email
Started Sep 04, 2026, 10:01 AM UTC· resolved Sep 05, 2026, 07:29 AM UTC
- identified Sep 04, 2026, 10:01 AM UTC
We have identified a downstream issue affecting email sending, causing delayed email delivery. We're monitoring the issue.
- monitoring Sep 04, 2026, 01:06 PM UTC
We have identified the problem as an issue with the downstream Microsoft-supported services. We will provide another update as soon as more information becomes available.
- monitoring Sep 04, 2026, 03:18 PM UTC
Microsoft has acknowledged the incident, and services are beginning to recover https://x.com/MSFT365Status - please reach out to Microsoft directly for more updates.
- resolved Sep 05, 2026, 07:29 AM UTC
This incident has been resolved.
Minor June 26, 2026 Elevated API Errors (Envelope Sending) 5m API
Started Jun 26, 2026, 11:25 AM UTC· resolved Jun 26, 2026, 11:31 AM UTC
- monitoring Jun 26, 2026, 11:25 AM UTC
We're experiencing an elevated level of API errors, for envelope sending and are currently looking into the issue.
- resolved Jun 26, 2026, 11:31 AM UTC
We can confirm that our monitoring is showing that the issues impacting Envelope Sending have been resolved. A full post-mortem will be published as soon as it is available. If you continue to experience problems please contact our support team [email protected]. A full report will be published as soon as we have finished investigating the root cause. Thank you for your patience.
Critical June 15, 2026 Investigating - Public API - Unable to send envelopes 12m API
Started Jun 15, 2026, 01:28 PM UTC· resolved Jun 15, 2026, 01:41 PM UTC
- investigating Jun 15, 2026, 01:28 PM UTC
We are investigating an issue impacting the Public API. We will share an update as soon as we have more information. Thank you for your patience.
- investigating Jun 15, 2026, 01:29 PM UTC
We are continuing to investigate this issue.
- investigating Jun 15, 2026, 01:37 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 15, 2026, 01:38 PM UTC
We have implemented a fix for the issues with the Public API and are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience. A full report will be published as soon as we have finished investigating the root cause.
- monitoring Jun 15, 2026, 01:41 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 15, 2026, 01:41 PM UTC
We can confirm that our monitoring is showing that the issues impacting the Public API have been resolved. A full post-mortem will be published as soon as it is available. If you continue to experience problems please contact our support team [email protected]. A full report will be published as soon as we have finished investigating the root cause. Thank you for your patience.
Minor May 26, 2026 Investigating - Degraded performance - Web App, API 18m Web App, API
Started May 26, 2026, 07:43 AM UTC· resolved May 26, 2026, 08:01 AM UTC
- investigating May 26, 2026, 07:43 AM UTC
We are investigating an issue impacting the the Web App and API where customers are experiencing degraded performance. We will share an update as soon as we have more information. Thank you for your patience.
- investigating May 26, 2026, 07:59 AM UTC
This incident has been resolved.
- resolved May 26, 2026, 08:01 AM UTC
This incident has been resolved.
Major April 28, 2026 Identified - Document Signing - Unable to sign 26m Web App, API, Signing Page
Started Apr 28, 2026, 01:38 PM UTC· resolved Apr 28, 2026, 02:04 PM UTC
- investigating Apr 28, 2026, 01:38 PM UTC
We have identified a fix for the issues affecting document signing. We’re working to implement it and will let you know as soon as it is deployed.
- identified Apr 28, 2026, 01:39 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 28, 2026, 01:40 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 28, 2026, 01:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 28, 2026, 02:04 PM UTC
This incident has been resolved.
Critical December 8, 2025 Issues affecting the Web App 28m Web App
Started Dec 08, 2025, 10:31 AM UTC· resolved Dec 08, 2025, 10:59 AM UTC
- investigating Dec 08, 2025, 10:31 AM UTC
We have identified an issue affecting the web application. We will post a further update shortly.
- identified Dec 08, 2025, 10:43 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 08, 2025, 10:48 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 08, 2025, 10:59 AM UTC
This incident has been resolved.
Minor March 4, 2025 Degraded performance of Public API 12m API
Started Mar 04, 2025, 12:33 PM UTC· resolved Mar 04, 2025, 12:45 PM UTC
- identified Mar 04, 2025, 12:33 PM UTC
We have identified an issue affecting the API that is causing some requests to time out. We have determined the root cause, and we are actively implementing a fix.
- monitoring Mar 04, 2025, 12:35 PM UTC
We have identified a fix for the issue affecting the API. The fix has been deployed, and we will continue to monitor the situation.
- resolved Mar 04, 2025, 12:45 PM UTC
We can confirm that our monitoring shows that the issues impacting the API have been resolved. If you continue to experience problems, please contact our support team at [email protected]. A full report will be published as soon as we have finished investigating the root cause. Thank you for your patience.
Major February 6, 2025 Login unavailable 50m Web App, Login via www.Signable.co.uk
Started Feb 06, 2025, 08:52 AM UTC· resolved Feb 06, 2025, 09:43 AM UTC
- identified Feb 06, 2025, 08:52 AM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 06, 2025, 09:16 AM UTC
We have identified a fix for the issues affecting app logins and envelope signing. We’re working to implement it and will let you know as soon as it is deployed.
- monitoring Feb 06, 2025, 09:28 AM UTC
Login and envelope signing issues have recovered and we are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience. A full report will be published as soon as we have finished investigating the root cause.
- resolved Feb 06, 2025, 09:43 AM UTC
We can confirm that our monitoring is showing that the issues impacting login have been resolved. A full post-mortem will be published as soon as it is available. If you continue to experience problems please contact our support team [email protected]. A full report will be published as soon as we have finished investigating the root cause. Thank you for your patience.
Notice February 4, 2025 Identified - Public API - Unable to send envelopes 10m API
Started Feb 04, 2025, 10:46 AM UTC· resolved Feb 04, 2025, 10:56 AM UTC
- identified Feb 04, 2025, 10:46 AM UTC
We have identified a fix for the issues affecting the Public API, including the inability to send envelopes. We’re working to implement it and will let you know as soon as it is deployed.
- monitoring Feb 04, 2025, 10:50 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 04, 2025, 10:56 AM UTC
This incident has been resolved.
Minor January 20, 2025 Delay in sending emails that have PDF's attached 22m Email
Started Jan 20, 2025, 03:28 PM UTC· resolved Jan 20, 2025, 03:50 PM UTC
- identified Jan 20, 2025, 03:28 PM UTC
We have identified a fix for the issues affecting email with PDF's attached. We’re working to implement it and will let you know as soon as it is deployed. Emails that don't have PDF's attached are working as expected.
- resolved Jan 20, 2025, 03:50 PM UTC
We can confirm that our monitoring is showing that the issues impacting sending emails that have attachments have been resolved. We are now working to send the emails that have been delayed. A full post-mortem will be published as soon as it is available. If you continue to experience problems please contact our support team [email protected]. A full report will be published as soon as we have finished investigating the root cause. Thank you for your patience.
Major November 28, 2024 Unable to add fields in the document setup 22m Web App
Started Nov 28, 2024, 10:10 AM UTC· resolved Nov 28, 2024, 10:33 AM UTC
- investigating Nov 28, 2024, 10:10 AM UTC
We are currently investigating an issue where an infinite loading state is displayed to users when trying to add fields.
- investigating Nov 28, 2024, 10:10 AM UTC
We are continuing to investigate this issue.
- monitoring Nov 28, 2024, 10:18 AM UTC
We have identified the issue and implemented a fix. If you are still experiencing issues, please refresh your browser.
- resolved Nov 28, 2024, 10:33 AM UTC
This incident has been resolved.
Critical November 1, 2024 signable.co.uk and signable.us sites are inaccessible 1h 51m Login via www.Signable.co.uk
Started Nov 01, 2024, 12:53 PM UTC· resolved Nov 01, 2024, 02:44 PM UTC
- investigating Nov 01, 2024, 12:53 PM UTC
We are currently investigating this issue.
- identified Nov 01, 2024, 01:01 PM UTC
We have identified a fix for the issues affecting signable.co.uk, and signable.us. We’re working to implement it and will let you know as soon as it is deployed.
- monitoring Nov 01, 2024, 01:16 PM UTC
We have implemented a fix for the issues with signable.co.uk, and signable.us, and are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience. A full report will be published as soon as we have finished investigating the root cause.
- resolved Nov 01, 2024, 02:44 PM UTC
We can confirm that our monitoring is showing that the issues impacting signable.co.uk, and signable.us have been resolved. A full post-mortem will be published as soon as it is available. If you continue to experience problems please contact our support team [email protected]. A full report will be published as soon as we have finished investigating the root cause. Thank you for your patience.
- postmortem Nov 06, 2024, 09:26 AM UTC
**US and UK Website Outage and Resolution - November 1st, 2024** We experienced a brief interruption of service on our UK and US websites on Friday, November 1st. This was caused by an unexpected error with a third party plugin. **Impact:** * The UK and US websites were temporarily unavailable. * Service was restored within 17 minutes. **Resolution:** Our team quickly implemented a temporary fix to bring the websites back online. Further investigation revealed potential contributing factors. We have addressed these issues and are implementing additional monitoring and improvements to prevent similar incidents in the future. Thank you for your patience.
Minor October 30, 2024 Resolved - API and App - Returning Unexpected Errors – Web App, API
Started Oct 30, 2024, 12:01 PM UTC· resolved Oct 30, 2024, 12:01 PM UTC
- resolved Oct 30, 2024, 12:01 PM UTC
We can confirm that our monitoring is showing that the issues impacting our Public API and parts of our web app have been resolved. A full post-mortem will be published as soon as it is available. If you continue to experience problems please contact our support team [email protected]. Thank you for your patience.
- postmortem Oct 30, 2024, 12:01 PM UTC
Yesterday at 1pm we received reports that customers were receiving unexpected error messages when using our system. This was due to a configuration problem with the new system that was deployed during a recent update.The issue was quickly identified and resolved within minutes by our technical team, with no significant impact on users. We have already taken steps to prevent this from happening again, including additional checks and reviews in our process. Thank you for your patience.