ShippyPro Outage History

ShippyPro major outage · 1 active incident · 1 long-running issue View live status →

Pingoru has recorded 326 incidents for ShippyPro: 325 in the last 12 months and 135 in the last 90 days.

Source: status.shippypro.com

326incidents recorded
325last 12 months
135last 90 days
47 hourstypical duration
Incidents per month
02550AprMayJunJulAugSepOct41
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct64%
Pingoru began tracking ShippyPro in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202639633 of 720 (88%)
May 202638173 of 744 (23%)
June 202642414 of 720 (58%)
July 202648339 of 744 (46%)
August 202644667 of 744 (90%)
September 202644441 of 720 (61%)
October 202641380 of 593 (64%)

Incidents, newest first

Minor March 27, 2026 Automation and Notifications are not working as expected 5h 38m ShippyPro SMS Notifications, ShippyPro WhatsApp Notifications, ShippyPro Email Notifications, ShippyPro Automation

Started Mar 27, 2026, 08:07 AM UTC· resolved Mar 27, 2026, 01:46 PM UTC

  1. investigating Mar 27, 2026, 08:07 AM UTC

    We are experiencing a slowdown on the system that is preventing Automation and Notification from working as expected. We are investigating, more info will come soon

  2. investigating Mar 27, 2026, 09:23 AM UTC

    We are experiencing a slowdown on the system that is affecting Automation and Notification workflows. Our engineering team is actively working on a solution and making progress. We appreciate your patience and will keep you updated.

  3. identified Mar 27, 2026, 10:05 AM UTC

    We have identified the cause of the slowdown and are working to restore full functionality. Automation and Notification workflows continue to be impacted. We appreciate your patience and will share another update shortly.

  4. monitoring Mar 27, 2026, 10:57 AM UTC

    We have applied a series of actions to address the slowdown affecting Automation and Notification workflows. We are currently monitoring the situation — services have not yet fully recovered and our team continues to work towards a complete resolution. Further updates to follow.

  5. monitoring Mar 27, 2026, 12:01 PM UTC

    We are processing the data, we will keep to monitor the situation

  6. resolved Mar 27, 2026, 01:46 PM UTC

    We are pleased to inform you that the issue affecting Automation and Notification workflows has been fully resolved. Our team has successfully completed all necessary actions and services are now operating normally.

Read the full incident report →

Major March 23, 2026 Notifications are not sent for new orders 1h 25m ShippyPro SMS Notifications, ShippyPro WhatsApp Notifications, ShippyPro Email Notifications

Started Mar 23, 2026, 08:45 AM UTC· resolved Mar 23, 2026, 10:10 AM UTC

  1. investigating Mar 23, 2026, 09:04 AM UTC

    We are currently investigating this issue. Notifications for new orders created or imported are not sent. This is impacting all the new orders, and with all the notification triggers. Notifications for orders already present in the platform are working as expected.

  2. resolved Mar 23, 2026, 11:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 20, 2026 GLS: label creation temporarily unavailable 2h 15m GLS

Started Mar 20, 2026, 11:53 AM UTC· resolved Mar 20, 2026, 02:08 PM UTC

  1. investigating Mar 20, 2026, 11:53 AM UTC

    The service is experiencing some outages, your orders might be impacted.

  2. resolved Mar 20, 2026, 02:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 19, 2026 Automation and Notifications are skipping some events 1h 17m ShippyPro SMS Notifications, ShippyPro WhatsApp Notifications, ShippyPro Email Notifications, ShippyPro Automation

Started Mar 19, 2026, 08:26 AM UTC· resolved Mar 19, 2026, 09:43 AM UTC

  1. investigating Mar 19, 2026, 08:26 AM UTC

    We have identified an issue affecting Automation and Notification workflows, which are currently skipping some events. We are actively working to restore full functionality.

  2. identified Mar 19, 2026, 08:51 AM UTC

    We identified the root cause of these anomalies. We are working to deploy a resolutive fix

  3. monitoring Mar 19, 2026, 09:33 AM UTC

    We deployed a solution to fix the anomalies. We will be monitoring that all the events are being processed.

  4. resolved Mar 19, 2026, 09:43 AM UTC

    The solution deployed solved the issue with the workflows. Everything is working as expected.

Read the full incident report →

Major March 16, 2026 TNT ITALY Book PickUp is not working as expected 1d 16h TNTItaly

Started Mar 16, 2026, 04:03 PM UTC· resolved Mar 18, 2026, 08:23 AM UTC

  1. identified Mar 16, 2026, 04:03 PM UTC

    We have identified an issue with the PickUp booking for TNT ITALY. We are in contact with the carrier while awaiting a resolution from their side.

  2. resolved Mar 18, 2026, 08:23 AM UTC

    The carrier deployed a solution, and everything is working as expected

Read the full incident report →

Minor March 12, 2026 BRT shipments are not showing an updated tracking status 1d 4h BRT

Started Mar 12, 2026, 08:35 AM UTC· resolved Mar 13, 2026, 01:04 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Critical July 22, 2025 UPS labels severed characters on the bottom 237d 19h UPS

Started Jul 22, 2025, 12:52 PM UTC· resolved Mar 17, 2026, 08:44 AM UTC

  1. identified Jul 22, 2025, 12:52 PM UTC

    We are currently receiving from UPS labels with severed characters on the bottom. We have contacted the carrier and they are working to fix the issue as soon as possible.

  2. resolved Mar 17, 2026, 08:44 AM UTC

    We developed an internal solution for the severed ZPL labels. Please contact our Support if you still see errors on the labels

Read the full incident report →