ShippyPro incident

Notifications are not sent for new orders

Resolved after 1 hour 25 minutes, affecting ShippyPro SMS Notifications and ShippyPro WhatsApp Notifications and 1 more, on March 23, 2026.

investigating Mar 23, 2026, 09:04 AM UTC

We are currently investigating this issue. Notifications for new orders created or imported are not sent. This is impacting all the new orders, and with all the notification triggers. Notifications for orders already present in the platform are working as expected.

Started
Mar 23, 2026, 08:45 AM UTC
Resolved
Mar 23, 2026, 10:10 AM UTC
Duration
1h 25m
Detected by Pingoru
Mar 23, 2026, 08:45 AM UTC

Affected components

ShippyPro SMS NotificationsShippyPro WhatsApp NotificationsShippyPro Email Notifications

Update timeline

  1. investigating Mar 23, 2026, 09:04 AM UTC

    We are currently investigating this issue. Notifications for new orders created or imported are not sent. This is impacting all the new orders, and with all the notification triggers. Notifications for orders already present in the platform are working as expected.

  2. resolved Mar 23, 2026, 11:03 AM UTC

    This incident has been resolved.

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