Resolved after 2 hours 6 minutes, affecting Royal Mail (InterSoft), on October 28, 2026.
Hi Team, we are currently observing an elevated error rate on Royal Mail's Transaction API. Label generation will be unavailable; tracking and rating are not impacted. We have reached out to Royal Mail and are actively monitoring the situation. We will provide a further update as soon as we receive one from the carrier.
Affected components
Update timeline
- investigating Oct 28, 2026, 10:29 AM UTC
Hi Team, we are currently observing an elevated error rate on Royal Mail's Transaction API. Label generation will be unavailable; tracking and rating are not impacted. We have reached out to Royal Mail and are actively monitoring the situation. We will provide a further update as soon as we receive one from the carrier.
- resolved Oct 28, 2026, 12:35 PM UTC
This incident has been resolved.
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