Shadow experienced a minor incident on October 12, 2026 affecting Shadow PC and Shadow PC (Montréal (CAMTL01)), lasting 2d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Shadow PCShadow PC (Montréal (CAMTL01))
Update timeline
- identified Oct 12, 2026, 11:52 AM UTC
We've identified an issue affecting a subset of users (300+) who are unable to access their VMs due to an unresponsive storage server. Our team has identified the cause and is actively working on a fix. Other users are not affected. We'll post an update if the situation changes. We apologize for the inconvenience and appreciate your patience.