Shadow experienced a minor incident on October 7, 2026 affecting Shadow PC and Shadow PC (Washington DC (USWDC01)), lasting 23h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 07, 2026, 08:21 AM UTC
We've identified an issue affecting a subset of users (300+) who are currently stuck in maintenance mode and seeing error G-468 when trying to access the service. Our team has identified the cause and is actively working on a fix. Other users are not affected. We'll post an update if the situation changes. We apologize for the inconvenience and appreciate your patience.
- monitoring Oct 07, 2026, 08:39 AM UTC
The affected users have been unlocked and should now be able to access the service normally. We're continuing to monitor to make sure everything stays stable. If you're still seeing error G-468, please sign out and back in, and contact our support team if the problem persists. We apologize for the disruption and thank you for your patience.