Shadow incident

[CAMTL01] Shadow Issue

Major Resolved View vendor source →

Shadow experienced a major incident on October 9, 2026 affecting Shadow PC and Shadow PC (Montréal (CAMTL01)), lasting 6d 1h. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2026, 07:24 AM UTC
Resolved
Oct 15, 2026, 08:44 AM UTC
Duration
6d 1h
Detected by Pingoru
Oct 09, 2026, 07:24 AM UTC

Affected components

Shadow PCShadow PC (Montréal (CAMTL01))

Update timeline

  1. investigating Oct 09, 2026, 07:24 AM UTC

    Customers cannot connect to their Shadow

  2. investigating Oct 09, 2026, 07:25 AM UTC

    Root cause found. We are trying to fix the issue.