Shadow experienced a minor incident on September 28, 2026 affecting Shadow PC and Shadow PC (Dunkerque (FRDUN02)), lasting 18h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 28, 2026, 12:22 PM UTC
We've identified an issue on our Control Plane Infrastructure. This prevent new Shadow PC session to be started. We're working to bring the service back as soon as possible and apologize for the inconvenience this is causing.
- identified Sep 28, 2026, 03:04 PM UTC
Incident is still ongoing. We're deploying a first fix in attempt to resolve the situation.
- monitoring Sep 28, 2026, 03:43 PM UTC
Service is reopening slowly User may experience waiting time until full resolution Team is monitoring the situation over the evening.
- investigating Sep 28, 2026, 06:12 PM UTC
We're investigating high waiting time following this afternoon incident. Team is working on it to resolve it as soon as possible. We apologize for the inconvenience this is causing
- monitoring Sep 28, 2026, 06:34 PM UTC
Ongoing incident is resolving slowly. Queue was maxed at 1000 users+, and users are allowed to connect now. We apologize for the inconvience caused today.