Seven Senders incident
Royal Mail / Intersoft Label API – Ongoing Issues with Label Creation
Resolved after 22 minutes, affecting Royal Mail / Intersoft GB, on September 16, 2025.
Royal Mail labels can be created as usual again. The issue was caused by a database problem, which was quickly resolved with an update after the root cause was identified.
Affected components
Update timeline
- investigating Sep 16, 2025, 01:21 PM UTC
We are currently experiencing issues with generating Royal Mail labels via the Seven Senders Label Service. Our team is actively investigating the matter to identify the root cause and will provide updates as soon as we have more information.
- resolved Sep 16, 2025, 01:44 PM UTC
Royal Mail labels can be created as usual again. The issue was caused by a database problem, which was quickly resolved with an update after the root cause was identified.
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