Serval incident

Tickets created by email

Major

Resolved after 30 minutes, on May 12, 2026.

investigating May 12, 2026, 09:42 PM UTC

Serval is not creating tickets when emails are sent to existing intake addresses. We are currently investigating this incident.

Started: May 12, 2026, 09:42 PM UTC
Resolved: May 12, 2026, 10:12 PM UTC
Duration: 30m
Detected by Pingoru: May 12, 2026, 09:42 PM UTC

Update timeline

investigating May 12, 2026, 09:42 PM UTC

Serval is not creating tickets when emails are sent to existing intake addresses. We are currently investigating this incident.
resolved May 12, 2026, 10:12 PM UTC

This incident has been resolved.

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