Serval Outage History
Serval is up right nowPingoru has recorded 131 incidents for Serval: 131 in the last 12 months and 99 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 8 | 10 of 720 (1%) |
| May 2026 | 6 | 1 of 744 (0%) |
| June 2026 | 2 | 1 of 720 (0%) |
| July 2026 | 21 | 35 of 744 (5%) |
| August 2026 | 18 | 12 of 744 (2%) |
| September 2026 | 59 | 41 of 720 (6%) |
| October 2026 | 5 | 5 of 511 (1%) |
Incidents, newest first
Minor October 10, 2026 Status page upgrade: status.serval.com stays the same 20m
Started Oct 10, 2026, 08:28 PM UTC· resolved Oct 10, 2026, 08:48 PM UTC
No vendor updates were posted for this incident.
Minor October 6, 2026 Errors processing large PDFs in the Responses API –
Started Oct 06, 2026, 08:11 PM UTC· resolved Oct 06, 2026, 08:11 PM UTC
- resolved Oct 06, 2026, 08:11 PM UTC
All impacted services have now fully recovered.
Minor September 30, 2026 Elevated latency for some API requests –
Started Sep 30, 2026, 08:35 PM UTC· resolved Sep 30, 2026, 08:35 PM UTC
- resolved Sep 30, 2026, 08:35 PM UTC
All impacted services have now fully recovered.
Minor September 29, 2026 Elevated errors across ChatGPT, Codex, and the API including the Agents API –
Started Sep 29, 2026, 11:14 PM UTC· resolved Sep 29, 2026, 11:14 PM UTC
- resolved Sep 29, 2026, 11:14 PM UTC
The issue causing elevated errors across ChatGPT, Codex, and the API has been resolved, and all affected services have recovered. Thank you for your patience while we worked to restore service. The detailed Root Cause Analysis (RCA) will be published in the next 5 business days.
Minor September 29, 2026 Workflow runs failing to start, Degraded Catalyst performance –
Started Sep 29, 2026, 06:10 PM UTC· resolved Sep 29, 2026, 06:10 PM UTC
- resolved Sep 29, 2026, 06:10 PM UTC
We implemented a fix and are currently monitoring the result.
Minor September 19, 2026 Email delivery issues –
Started Sep 19, 2026, 06:56 PM UTC· resolved Sep 19, 2026, 06:56 PM UTC
- resolved Sep 19, 2026, 06:56 PM UTC
This was resolved by a rate limit increase.
Minor September 18, 2026 SSO Login Issues –
Started Sep 18, 2026, 11:35 PM UTC· resolved Sep 18, 2026, 11:35 PM UTC
- resolved Sep 18, 2026, 11:35 PM UTC
This issue is resolved. WorkOS has recovered from their API errors.
Minor September 18, 2026 Issues with Email Intake –
Started Sep 18, 2026, 10:16 PM UTC· resolved Sep 18, 2026, 10:16 PM UTC
- resolved Sep 18, 2026, 10:16 PM UTC
This incident has been resolved.
Minor September 17, 2026 We are seeing elevated error rates across API models –
Started Sep 17, 2026, 09:50 PM UTC· resolved Sep 17, 2026, 09:50 PM UTC
- resolved Sep 17, 2026, 09:50 PM UTC
All impacted services have now fully recovered.
Minor September 16, 2026 Tickets Failing to Create –
Started Sep 16, 2026, 11:37 PM UTC· resolved Sep 16, 2026, 11:37 PM UTC
- resolved Sep 16, 2026, 11:37 PM UTC
This incident has been resolved.
Minor September 14, 2026 Degraded performance of the help agent –
Started Sep 14, 2026, 07:29 AM UTC· resolved Sep 14, 2026, 07:29 AM UTC
- resolved Sep 14, 2026, 07:29 AM UTC
This incident has been resolved.
Minor September 11, 2026 Elevated errors for GPT-5.6 Sol on the API –
Started Sep 11, 2026, 11:21 AM UTC· resolved Sep 11, 2026, 11:21 AM UTC
- resolved Sep 11, 2026, 11:21 AM UTC
All impacted services have now fully recovered.
Minor September 8, 2026 Increased Latency across Slack, Teams and Workflow Runs –
Started Sep 08, 2026, 09:51 PM UTC· resolved Sep 08, 2026, 09:51 PM UTC
- resolved Sep 08, 2026, 09:51 PM UTC
This incident has been resolved.
Minor September 6, 2026 Slow responses from help agent –
Started Sep 06, 2026, 07:21 AM UTC· resolved Sep 06, 2026, 07:21 AM UTC
- resolved Sep 06, 2026, 07:21 AM UTC
This incident has been resolved.
Minor September 4, 2026 Issues with help agent responses and running workflows –
Started Sep 04, 2026, 08:27 PM UTC· resolved Sep 04, 2026, 08:27 PM UTC
- resolved Sep 04, 2026, 08:27 PM UTC
This incident has been mitigated. We are working to implement long-term preventative fixes.
Minor September 3, 2026 Degraded performance with help agent –
Started Sep 03, 2026, 11:03 AM UTC· resolved Sep 03, 2026, 11:03 AM UTC
- resolved Sep 03, 2026, 11:03 AM UTC
We have observed performance returning to normal baseline. We are implementing longer term fixes to address this class of performance degradation. This incident has been resolved.
Minor September 1, 2026 Elevated latency in the Responses API –
Started Sep 01, 2026, 07:05 PM UTC· resolved Sep 01, 2026, 07:05 PM UTC
- resolved Sep 01, 2026, 07:05 PM UTC
All impacted services have now fully recovered.
Major September 1, 2026 Third Party: OpenAI provider outage –
Started Sep 01, 2026, 02:43 AM UTC· resolved Sep 01, 2026, 02:43 AM UTC
- resolved Sep 01, 2026, 02:43 AM UTC
We are continuing to use Anthropic for all agent responses as we monitor OpenAI's recovery. We will return to normal operation once API responsiveness returns to expected baseline.
Minor August 25, 2026 Issues creating tickets and AI responses in Serval –
Started Aug 25, 2026, 01:31 AM UTC· resolved Aug 25, 2026, 01:31 AM UTC
- resolved Aug 25, 2026, 01:31 AM UTC
This incident has been resolved.
Minor August 20, 2026 Intermittent connectivity issues with EU1 shard –
Started Aug 20, 2026, 11:24 AM UTC· resolved Aug 20, 2026, 11:24 AM UTC
- resolved Aug 20, 2026, 11:24 AM UTC
This incident has been resolved.
Minor August 7, 2026 Issues accessing Serval –
Started Aug 07, 2026, 08:41 AM UTC· resolved Aug 07, 2026, 08:41 AM UTC
- resolved Aug 07, 2026, 08:41 AM UTC
This incident has been resolved.
Minor July 30, 2026 Issues loading tickets –
Started Jul 30, 2026, 07:28 PM UTC· resolved Jul 30, 2026, 07:28 PM UTC
- resolved Jul 30, 2026, 07:28 PM UTC
This incident has been resolved. We are implementing long term remediations.
Minor July 29, 2026 Elevated error rates with the invalid_prompt error code –
Started Jul 29, 2026, 02:20 AM UTC· resolved Jul 29, 2026, 02:20 AM UTC
- resolved Jul 29, 2026, 02:20 AM UTC
All impacted services have now fully recovered.
Minor July 27, 2026 We’re seeing elevated latency, timeouts, and interrupted streaming across gpt 5.1 mini model and gpt 4.1 mini –
Started Jul 27, 2026, 06:06 PM UTC· resolved Jul 27, 2026, 06:06 PM UTC
- resolved Jul 27, 2026, 06:06 PM UTC
Type: Incident Duration: 1 day, 12 hours and 39 minutes Affected Components: Third Party: OpenAI → APIs → Chat Completions Jul 27, 15:30:00 GMT+0 - Investigating - We are investigating the issue for the listed services. Jul 27, 17:30:00 GMT+0 - Resolved - All impacted services have now fully recovered.
Minor July 25, 2026 Elevated error rates –
Started Jul 25, 2026, 11:57 AM UTC· resolved Jul 25, 2026, 11:57 AM UTC
- resolved Jul 25, 2026, 11:57 AM UTC
All impacted services have now fully recovered.