Serval incident

Help agent responsiveness

Major

Resolved after 1 minute, affecting Application, on May 10, 2026.

identified May 10, 2026, 04:02 AM UTC

We have identified an issue with an upstream provider impacting help agent responses. We are currently working on a fix.

Started: May 10, 2026, 04:02 AM UTC
Resolved: May 10, 2026, 04:04 AM UTC
Duration: 1m
Detected by Pingoru: May 10, 2026, 04:02 AM UTC

Affected components

Application

Update timeline

identified May 10, 2026, 04:02 AM UTC

We have identified an issue with an upstream provider impacting help agent responses. We are currently working on a fix.
resolved May 10, 2026, 04:04 AM UTC

This incident has been resolved.

Your product runs on more than Serval

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.