Serval incident

Elevated latency for some API requests

Minor

Resolved after 3 hours 30 minutes, affecting Third Party: OpenAI (Third Party: OpenAI → APIs → Chat Completions) and Third Party: OpenAI (Third Party: OpenAI → APIs → Responses), on September 30, 2026.

monitoring Sep 30, 2026, 06:21 PM UTC

We have applied the mitigation and are monitoring the recovery.

Started: Sep 30, 2026, 05:05 PM UTC
Resolved: Sep 30, 2026, 08:35 PM UTC
Duration: 3h 30m
Detected by Pingoru: Sep 30, 2026, 05:05 PM UTC

Affected components

Third Party: OpenAI (Third Party: OpenAI → APIs → Chat Completions)Third Party: OpenAI (Third Party: OpenAI → APIs → Responses)

Update timeline

identified Sep 30, 2026, 05:05 PM UTC

We have identified that users are experiencing elevated latency for the impacted services. We are working on implementing a mitigation.
identified Sep 30, 2026, 05:13 PM UTC

We have identified that users are experiencing elevated latency for the impacted services. We are working on implementing a mitigation.
identified Sep 30, 2026, 05:51 PM UTC

We have implemented an initial mitigation and are seeing improvements in API latency. We are continuing to investigate the scope of the issue and apply additional mitigations as needed. Some requests to the Responses and Chat Completions APIs may still experience elevated latency or timeouts.
monitoring Sep 30, 2026, 06:21 PM UTC

We have applied the mitigation and are monitoring the recovery.
resolved Sep 30, 2026, 08:35 PM UTC

All impacted services have now fully recovered.

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