Serval incident

Degraded performance of the help agent

Minor

Resolved after 38 minutes, affecting Application, on September 14, 2026.

monitoring Sep 14, 2026, 07:28 AM UTC

We implemented a fix and are currently monitoring the result.

Started
Sep 14, 2026, 06:51 AM UTC
Resolved
Sep 14, 2026, 07:29 AM UTC
Duration
38m
Detected by Pingoru
Sep 14, 2026, 06:51 AM UTC

Affected components

Application

Update timeline

  1. investigating Sep 14, 2026, 06:51 AM UTC

    We are currently investigating this incident.

  2. identified Sep 14, 2026, 07:08 AM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Sep 14, 2026, 07:28 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Sep 14, 2026, 07:29 AM UTC

    This incident has been resolved.

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