Serval incident
Issues with help agent responses and running workflows
Major
Resolved after 30 minutes, affecting Application and Workflows, on September 4, 2026.
This incident has been mitigated. We are working to implement long-term preventative fixes.
Affected components
ApplicationWorkflows
Update timeline
- investigating Sep 04, 2026, 07:57 PM UTC
We are currently investigating this incident.
- identified Sep 04, 2026, 08:11 PM UTC
We have identified a root cause and are implementing a fix.
- monitoring Sep 04, 2026, 08:13 PM UTC
We implemented a fix and are currently monitoring recovery.
- monitoring Sep 04, 2026, 08:18 PM UTC
We are observing a return to normal behavior and are continuing to monitor recovery.
- resolved Sep 04, 2026, 08:27 PM UTC
This incident has been mitigated. We are working to implement long-term preventative fixes.
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