Resolved after 5 hours 14 minutes, affecting Messaging Chrome Extension and Messaging Web Portal and 1 more, on October 14, 2025.
After monitoring, we are continuing to see correct all new sent and received messages populate for all users as expected, and continue to backfill for any missed during this time. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.
Affected components
Update timeline
- investigating Oct 14, 2025, 04:17 PM UTC
We are receiving reports that replies to messages are either not appearing in Sense or are experiencing significant delays. Our team is actively investigating this issue and we will provide updates as soon as we see them.
- investigating Oct 14, 2025, 07:57 PM UTC
We are receiving reports that replies to messages are either not appearing in Sense or are experiencing significant delays. We are also seeing issues with Broadcast not showing delivered in Sense, though these messages are sending as intended. Our team is still investigating this issue and we will provide updates as soon as we see them.
- monitoring Oct 14, 2025, 08:15 PM UTC
We have been able to deploy the fix and the metrics are consistently improved. Queued incoming messages will continue to be delivered over the next couple of hours. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.
- resolved Oct 14, 2025, 09:31 PM UTC
After monitoring, we are continuing to see correct all new sent and received messages populate for all users as expected, and continue to backfill for any missed during this time. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.
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