Resolved after 2 hours 45 minutes, affecting Sense Chatbot, on October 15, 2025.
After review, our team was able to identify the root cause and we have implemented a fix to correct the latency for chatbot. We have monitored and are continuing to see stability in the product, and work as expected once more. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further."
Affected components
Update timeline
- investigating Oct 15, 2025, 11:10 PM UTC
Our team is seeing a spike in latency for Sense Chatbot starting at 1:45pm PST, causing errors when interacting with a bot or attempting to build. We are actively investigating this issue and will provide updates as we receive them
- resolved Oct 16, 2025, 01:55 AM UTC
After review, our team was able to identify the root cause and we have implemented a fix to correct the latency for chatbot. We have monitored and are continuing to see stability in the product, and work as expected once more. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further."
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